Refund and Returns Policy – Authentic Italian Food & Wine
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+44 7518 532 855 | info@italianfinests.com

Refund and Returns Policy

Thank you for shopping with ItalianFinests.com. We are committed to providing you with high-quality products and excellent customer service. Please review our return and refund policy below.

1. Returns

1.1 We accept returns only in the event that you receive the wrong product. If you believe you have received the wrong item, please contact our customer service team at orders@italianfinests.com or via whatsapp on +44 7518 532855 within 48 hours of receiving your order.

1.2 To initiate a return for a wrong product, please provide us with the following information:

  • Order number
  • Description of the incorrect item received
  • Clear photos of the received item and packaging

1.3 Once we have reviewed your request, we will provide instructions for returning the incorrect item. Please do not return any items without receiving instructions from our customer service team.

1.4 We will cover the cost of return shipping for the wrong product.

1.5 Upon receiving the returned item and verifying the error, we will either send you the correct product or issue you a full refund, according to your preference.

2. Refunds

2.1 We offer refunds only if the product you purchased is not available due to unforeseen circumstances.

2.2 In the event that a purchased product becomes unavailable after you place your order, we will notify you promptly and offer the following options:

  • A full refund to your original payment method
  • A store credit for the equivalent amount to be used on a future purchase

3. Contact Us

If you have any questions about our return and refund policy or need assistance with a return or refund, please reach out to our customer service team at orders@italianfinests.com or via whatsapp on +44 7518 532855. We are here to help you.

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